DebtPlan FeaturesDEBTPLAN MEMBERSHIPPERSONAL DEBT PAY DOWN PLANGENERAL ACCOUNTDEBTPLAN MEMBERSHIPWhat is DebtPlan? DebtPlan is an online financial service that makes getting debt free as easy and efficient as possible. DebtPlan provides users with a comprehensive plan to organize, optimize, and pay down all types of debt. What's included with my membership? DebtPlan members get exclusive access to organizational tools that help them get debt free. DebtPlan securely links debt and payment accounts to a member's personalized EasyPay Plan tracker, merging all of your relevant debt data into one place. Members can then construct a debt payment plan that's customized for their budget. How do I access my DebtPlan membership benefits? Log into DebtPlan.com using the Username and Password you created at setup to access your membership benefits. I don't know my Username and Password. What should I do? Username: Your username is the email address you supplied at sign-up. Password: Passwords are case sensitive. If you can't remember your password, you can reset it by clicking here. You'll receive an email with easy to follow instructions to reset your password. Check your SPAM filter if you haven't received an email from us within 15 minutes. If the problem persists please Contact Us. Why do I need a Membership ID? You will receive your Membership ID with your program welcome materials. Please hold onto your Membership ID, as you may need it to log in through the DebtPlan.com website the first time, or when contacting Customer Support. When will I receive my Welcome email and login instructions? You'll receive your Welcome email and login instructions shortly after you enroll in the program. Please make sure to add This e-mail address is being protected from spambots. You need JavaScript enabled to view it to your email address book to ensure the email reaches your inbox. If you misplaced, or were unable to receive your Welcome email, please contact us here, or call DebtPlan toll-free at 1- 800-211-3096. What are the terms and conditions of the DebtPlan $1,000 guarantee? At the point of enrollment, you must have at least $2,500 of credit card debt at an interest rate of a minimum 14.5% and must only be making minimum monthly payments. In order to qualify for the refund, you must have created your EasyPay Plan within 10 days of enrolling in the product and must have followed to completion the original personalized EasyPay Plan that was established during membership. In addition, you also must not have incurred any additional credit card debt while a member of DebtPlan and you must still be a member of DebtPlan when you request the refund. You must also fill out all required forms to verify that you followed the EasyPay Plan that was established when you enrolled in the product. DebtPlan will then verify that you followed all rules that have been established as part of this guarantee. Where can I find more information about the $1,000 guarantee? Please Contact Us and our customer service team will send you information about the guarantee and how you can qualify for the refund. When submitting your request, please select "Program/Benefit Questions" from the Subject drop-down on the Contact Us form. PERSONAL DEBT PAY DOWN PLANHow can DebtPlan help me get out of debt? DebtPlan analyzes your debt accounts and determines the fastest, most efficient way to pay it down. You provide your debt account information, and DebtPlan's personalized EasyPay Plan shows you how to divide up your monthly payments amongst your debts to ensure that you're making the most effective payments to get out of debt fast! DebtPlan also outlines your progress, sends you bill pay reminders and provides additional information on actions that you can take to accelerate your progress. How does DebtPlan keep track of my accounts and progress? DebtPlan securely and safely links to your individual debt and payments accounts, such as a credit card or bank accounts, via the AccountLink tool. DebtPlan then refreshes your AccountLink accounts daily to include any new information as soon as it is posted — ensuring your debt pay-down plan is always accurate and up to date. Log in to learn more about AccountLink What if my debt information isn't available online? No problem, you can also manually enter and update account information. DebtPlan will incorporate these financial records into your debt pay-down plan. How is this different from debt settlement or debt consolidation services? DebtPlan is a program designed to help you take control of your finances so that you can get out of debt faster — without damaging your credit. Debt settlement and consolidation on the other hand, turns over your personal financial information and financial decisions to a firm for hire. Also, it only applies to credit card debt, costs thousands in up front fees, damages your credit history and score and there's no guarantee the credit card companies will even agree to settle. Will DebtPlan hurt my Credit Score and Credit History? No, not at all. What type of information will I receive email alerts about? You will receive weekly updates about the payments that are due in the upcoming two weeks so you can make regular and timely payments to all your accounts. In addition, DebtPlan sends you a progress summary at the end of the month to show how much debt you paid off and your interest fee savings. Also, DebtPlan is constantly improving and upgrading features and may send emails informing you about important product upgrades or enhancements to your benefits. GENERAL ACCOUNTThe billing descriptor MVQ*DEBTPLAN appeared on my billing statement. What is this? When you enroll in DebtPlan, MVQ*DEBTPLAN is the billing descriptor that you will see on your credit or debit card statement during each payment period after your trial period is over. I forgot my Username and/or Password. What should I do? Please click here to retrieve your Username and/or Password. I forgot my Membership ID. What should I do? If you forgot your membership ID number, please contact us to retrieve it. How can I cancel my membership? Click here to log into DebtPlan to cancel your membership. You can submit your request on the My Profile page. Alternatively, you can cancel using our automated system by calling 1-800-211-3096 toll-free. Be sure to have your membership ID information available. Is there a trial membership period? How does it work? Upon enrolling, you may have a trial membership period during which you can use all of the program benefits as much as you'd like. If you find the service isn't for you, you can cancel by calling 1-800-211-3096 before the end of the trial period and you won't be charged a membership fee. If you wish to continue with your membership after the trial period you agreed to, the membership fee will automatically be charged to the billing source authorized by you at the time of enrollment. Online enrollees will be charged a refundable $1.00 processing fee*, in accordance with the agreed-upon enrollment terms. *For more information about your refundable processing fee, call 1-800-211-3096. How can I change my address? Visit our Contact Us page to send us an email, or call us toll-free at 1-800-211-3096. If you choose to send an email, please select the "Program/Benefit" subject heading, and be sure to include your name, email address or membership ID number, old address, and new address for the address change. How can I contact you? Visit our Contact Us page to send an email, or call DebtPlan toll free at 1-800-211-3096. Is this website secure? Yes. We use128-bit SSL encryption for communication, the same as used by leading financial institutions. We also engage in industry-leading security practices to ensure a safe experience for all DebtPlan members. Our practices include:
Click here to read our Privacy and Security Policy. How do I stop receiving future marketing emails? Click here to visit our Contact Us page. Once you're there, select "Unsubscribe from future marketing" from the drop-down menu, and email us your request. Please be sure to include your name and membership ID number as well as the email address you'd like to have removed from our distribution list. Please note that you'll continue to receive emails about your account as long as you're still a member of DebtPlan. What do I do if I can't find the question I am looking for? Send us an email, and a Member Support Representative will get back to you as soon as possible. |
DebtPlan makes getting debt-free as easy and efficient as possible, allowing users to create a comprehensive plan to organize, optimize and pay-down all types of debt.
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